ServiceNow spends $12B on AI and automation spree, signaling shift in enterprise software strategy
ServiceNow has invested at least $12 billion in acquisitions and strategic investments in 2025—marking a major shift for a company that had largely avoided large M&A deals. The spending spree includes AI and automation-focused startups, aligning with CEO Bill McDermott’s goal to transform ServiceNow into a top-tier enterprise platform for the AI era. The move recalls McDermott’s years at SAP, where aggressive acquisitions fueled growth and market reach.
This aggressive expansion signals that enterprise software giants are betting big on AI to stay competitive in a rapidly evolving tech landscape.
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